CUSTOMER CARE & WARRANTY MANUAL 2

Customer Care & Warranty Manual title bar

Customer Care & Warranty Manual

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The following sections of the Hamlet Homes Customer Care and Warranty Manual will provide you with valuable information concerning your new home. It will list the major components of your new home, describe the warranty relating to each component, and what specific items are warranted. Also, specific issues relating to maintenance and natural occurrences will be addressed designating individual responsibilities.

Please take the time to carefully read and understand each section of the manual. Again, this will eliminate any potential misunderstandings that could occur.

The following components will be reviewed in the following sections of this manual:

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Caulking

Caulking

 

All of the interior and exterior woodwork miter joints have been caulked with a latex caulk in preparation for the paint process to occur. Also, any exterior penetration and/or area that is susceptible to either air or water infiltration have been caulked with a silicone type caulking. Wet areas around tubs, showers, and sinks have been sealed with a tub and tile caulk.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Caulking to be free of defects in material and workmanship for one year after closing:

  • Leaks in exterior walls due to inadequate caulking

Note: Your home will always be subject to expansion and contraction due to changes in temperature and humidity. Dissimilar materials also expand and contract at different rates. This results in the separation between materials, particularly dissimilar ones. This is unavoidable and most noticeable during the first year of ownership, but may continue beyond that time. Examples of this will be at the intersection of the countertops and wall surface and the at the intersection of the wood trim and drywall. Although alarming to the homeowner, this is a natural occurrence. The homeowner must recognize these situations and incorporate them into their normal home maintenance program.

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Drywall

Drywall

 

The interior walls and ceiling of your home have been constructed of gypsum wallboard (drywall). Slight imperfections will be present such as shrinkage, settlement cracks, nailpops and seam lines. These appear during the drying and settling process of your home. This is a normal and natural occurrence.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Drywall to be free of defects in material and workmanship for the period of one year after closing:

  • Repair and/or correction of nail pops, blisters in the tape, excess compound in corners, cracked corner beads, settlement cracks and trowel marks

Note: Your home will continue to expand and contract throughout the first year of ownership and beyond. Due to this continued movement, The Trade Contractor will return to repair the settlement related items one time throughout the first year of ownership. Any of these repairs that are completed will be re-painted to match as closely as possible. Please retain the touch up paint that is given to you at the homeowner orientation. This paint is the same paint that was used in your home. Seller and or Hamlet Homes will not be responsible for the color variation because of original paint fade and household dust. Also, it is recommended not to wallpaper during the first year of ownership. Let your home go through a full season of heating and cooling to try to eliminate as much settlement as possible.

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Cabinets

Cabinets

 

Your home has been designed with fine quality kitchen and bath cabinets. They are built with solid oak or maple doors, front styles and drawer fronts. The sides and rear are made of pressed particle board with oak or maple veneer on the finished edges. The shelves are adjustable with a layer of melamine acrylic coated durafoil which eliminates the need for shelf paper.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Cabinets to be free of defects in material and workmanship for the period of one year after closing:

  • Cabinets which become loose due to settlement
  • Cabinet doors and/or drawers which are not adjusted properly at time of installation
  • Doors that are warped in excess of ¼ inch measured from face frame to point of furthermost warpage with door or drawer in the closed position.

Note: The irregular pattern and colors of the wood grain of your cabinets occurs naturally. Seller and or Hamlet Homes and the cabinet manufacturer can not control this process therefore it cannot be warranted. Also, your cabinets should be cleaned and polished on a periodic basis with approved fine furniture cleaning products. This maintenance will preserve the finish of the wood and keep their natural beauty for years to come. Seller and or Hamlet Homes will not warrant the finish on your cabinets which show damage from improper use of water or detergents and neglect and/or abuse.

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Granite Countertops

Countertops

 

The countertops in your home may be made with a natural granite stone. This material, while very durable, is not damage proof. The stone is scratch resistant and has been sealed to be stain resistant. However, this material is not scratch or stain proof. The granite is a natural stone product and some variations in the product will occur.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to granite countertops, to be free of defects in material and workmanship for the period of one year after closing:

  • Countertops that become loose from the cabinet below not caused by homeowner abuse
  • Cracks in epoxy joints not caused by homeowner abuse

Note: The granite material on your countertops is durable but will damage. Do not use your countertop as a cutting board. Do not place hot pots or pans on the tops without the use of a hot pad. Do not stand on your countertop to reach high shelves or lights. Any spills should be wiped up immediately to minimize staining of the stone. Any damage caused from these items is not warranted by Seller and or Hamlet Homes.

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Floor Coverings

Floor Coverings

 

Carpet:

The floors in the primary living areas of your home have been covered with professionally installed carpet. All carpet comes from the mill in standard twelve-foot widths. Every effort has been made to limit the number of seams and locate them as unobtrusively as possible. However, seaming is unavoidable. Some grades, brands or colors of carpet may show seams more readily than others, but this is not necessarily a reflection on the quality of carpet you have chosen.

Resilient Flooring:

The resilient flooring you have chosen is a no-wax durable but delicate material. Although easy to clean, it is easy to damage. Sliding the stove or refrigerator into place can easily scuff or tear the floor.

Hardwood Flooring:

The hard wood flooring (optional) will add years of beauty to your home. This floor could either be a field finished or pre-finished product. As with all wood, it will expand and contract relative to the atmospheric conditions present at the time.

Ceramic Tiles:

The ceramic tiles (optional) used in various rooms of your new home provide a durable and decorative covering for the floors. Care must be taken to prevent the grout from staining by sealing it prior to normal foot traffic.

Laminate Flooring:

Laminate flooring (optional) is a very durable and easy to maintain floor. It is similar to the kitchen and bath countertops, however; the laminate is thicker and more resistant to heat and scratching. This type of floor is a true " floating floor " which means it is only secured at intersections of dissimilar flooring (i.e. ceramic tile or vinyl). This allows it to expand and contract freely.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Floor Coverings to be free of defects in material and workmanship for the period of one year after closing:

  • Separation of carpet seams due to faulty installation
  • Re-stretch or re-secure carpet due to faulty installation
  • Re-set nail heads that become visible in resilient flooring
  • Ridges or depressions in the resilient flooring exceeding 1/8 inch
  • Re-attachment of resilient flooring per manufacturers specifications should it become loose from faulty installation
  • Seams in resilient flooring exceeding 1/16 inch
  • Cracks in hardwood flooring exceeding 1/8 inch
  • Loose ceramic tiles
  • Cracks in grout of ceramic tiles one time throughout the first year
  • Re-gluing of laminate flooring which becomes loose due to faulty installation

Note: Carpets must be regularly vacuumed to keep it clean and avoid wearing unevenly in traffic areas. Seller and or Hamlet Homes is not responsible for dye lot differences when performing a warranted repair or replacement. Heavy point loads such as high heel shoes can create indentations and possibly complete penetration through the surface of resilient flooring. Hardwood floors are susceptible to similar damage from high heel shoes. Also, hardwood will absorb moisture very quickly. Any spill or leak should be cleaned up immediately to prevent further damage. The grout of the ceramic tile floor should be sealed. This is the responsibility of the homeowner. Hamlet Homes is not responsible for color differences in grout when performing a warranted repair. The homeowner may experience gaps against cabinets and/or walls with the laminate flooring. This is to be expected due to the natural expansion and contraction of the floor.

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Fireplaces (if applicable)

Fireplaces

 

The fireplace in your home is a gas-fired appliance with inoperable doors. It is designed to be decorative yet will generate pleasant comforting heat.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to the fireplace to be free of defects in material and workmanship for the period of one year after closing:

  • Proper functioning of fireplace including negative draft conditions and mechanical failure

Note: The gas fireplace requires little maintenance from the homeowner. Care should be taken when lighting the pilot light as with any gas appliance. Refer to the care and use guide that accompanies the fireplace unit.

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Heating, Ventilation & Air Conditioning

Heating, Ventilation & Air Conditioning

 

The furnace and air-conditioning system(standard or optional) have been installed by a licensed heating contractor and inspected by the local building official for code compliance. This system will provide you with many years of comfort if given the proper care and maintenance.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Heating, Ventilation and Air-conditioning to be free of defects in material and workmanship for the period of one year after closing:

  • Adequate heating...produce and maintain inside temperature of 72 degrees F. in the center of each room measured at a height of 5 feet above the floor when the outside ambient temperature is above 11 degrees F.
  • Adequate cooling... produce and maintain inside temperature of 75 degrees F. in the center of each room measured at a height of 5 feet above the floor when the outside ambient temperature is below 95 degrees F.
  • Leaking refrigerant lines
  • Proper blower and ignition system operation
  • Noisy ductwork caused by improper installation
  • Loose or separated ductwork
  • Leak in gas lines

Note: The filter located inside your furnace must be checked and cleaned on a monthly basis for the HVAC system to function properly. Also, the homeowner can adjust the registers to direct more or less air into specific areas. When the furnace begins to operate, you may hear a ticking sound coming from the ductwork. This is a normal condition caused by warm air forcing the cold ductwork to expand. If you chose to have air-conditioning installed with your furnace, the homeowner must make sure the condensation line remains free of dust and debris. This will cause the system to leak and possibly freeze inside the unit. The evaporative cooler and the air-conditioning unit need service on a regular basis. Consult the HVAC contractor for the proper maintenance guidelines.

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Plumbing title bar

Plumbing

Plumbing

 

The plumbing system contains all of the piping and plumbing required for delivery of water, heating of water and the evacuation of waste from the home. The local building department in your city will perform a final inspection on your plumbing system to confirm adherence to code requirements. This system will provide you with many years of trouble free operation if maintained properly.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Plumbing Fixtures to be free of defects in material and workmanship for the period of one year after closing and Plumbing System for two years after closing:

  • Washer or valve leaks
  • Defective plumbing fixtures, appliances or trim fittings
  • Noisy water lines occurring from faulty material and/or workmanship only
  • Leakage from any pipe
  • Stopped up sewers, fixtures and drains due to faulty material and/or workmanship only
  • Frozen pipes due to faulty material and/or workmanship only

Note: During the winter season, all garden hoses must be removed from the exterior hose bib locations. Although these faucets are frost free, the water in the attached hose will freeze and potentially burst inside the valve. Also, if the water pressure is not satisfactory, DO NOT adjust the pressure reducing valve located at the water main. ONLY a licensed plumber can make any adjustments to this valve. It is recommended for the homeowner to familiarize themselves with the locations of the shutoff valves in the event of a leak.

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Electrical title bar

Electrical

Electrical

 

The electrical system in your home has been installed by a licensed electrician and inspected by the local building official for code compliance. This system includes the meter box located on the exterior of your home, the panel box located in the basement or garage area and all the outlets, switches and light fixtures.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to the Electrical Fixtures to be free of defects in material and workmanship for the period of one year after closing:

  • Failure of wiring to carry the designated electrical current
  • Constant tripping of circuit breakers
  • Proper function of outlets, switches or fixtures under normal use
  • Malfunctioning of GFCI circuits

Note: Always check the breakers in the panel box first when experiencing electrical failure. Also, remember that all outlets located in or near wet areas are on a GFCI circuit. Wet areas include kitchens, bathrooms, garages, basements and exteriors. If one outlet does not operate, simply check the other outlets on that circuit to make sure the GFCI is reset. The smoke detectors are hard wired with a battery backup. When the battery looses its charge, the detector will begin to chirp alerting the homeowner of the need of replacement.

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Appliances

Appliances

 

The appliances in your home include the dishwasher, stove, hood fan, garbage disposal, furnace and water heater. Optional appliances are the refrigerator, microwave, washer and dryer. In order to insure that your appliances give you optimum performance for the years to come, be sure to fully acquaint yourself with the complete safety, use and maintenance instructions before using the appliances.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Appliances to be free of defects in material and workmanship for the period of one year after closing:

  • The manufacturers warranty will be in effect covering operation under normal use situations

Note: Make sure you fill out the registration card for each appliance to begin the warranty with each manufacturer. This will include the serial number, model number and date of closing. The garbage disposal will not take all food waste. Bones and grease are NOT recommended. Read the manuals for each appliance for proper operation.

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Fire Separation Wall (if applicable)

Fire

 

The wall separation your home from the adjacent property is called a Fire Separation Wall. This wall will exist only in a twin home or townhouse situation. The wall consists of two layers of 1" drywall with metal connection points and wood studs. The sole purpose of the fire separation wall is to provide a 2-hour fire rating. This means that it will take 2 hours to burn through the wall before damaging the adjacent property.

WARRANTY COVERAGE

Hamlet Homes will warrant the following items as they pertain to the Fire Separation Wall for one year after closing:

  • Repair and/or correction of nail pops, blisters in the tape, excess compound in corners, settlement cracks, and trowel marks.

Note: This wall is not sound proof. The air gaps and wall insulation will aid in deadening the sound transmission, but will not prevent it. The amount of sound transmission is affected by location and severity of the source, time of day, relative humidity and current temperature, only to name a few. Also, this wall is an integral part of the construction of your twin or town home. Damage to the wall in the event of a fire, earthquake, alteration of the wall, etc. is not covered.

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Property Corners

Property Corners

 

Your home site has had the property corners located prior to the start of construction. These were installed to locate your home on the lot per the local municipality requirements. The potential for disturbance of these property corners during construction is great.  It is highly advisable to have your property corners relocated prior to installing a fence on your permanent landscaping.

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