CUSTOMER CARE & WARRANTY MANUAL

Customer Care & Warranty Manual title bar

Customer Care & Warranty Manual

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Hamlet Homes Customer Care & Warranty Manual

Customer Care & Warranty Manual

 

The following sections of the Hamlet Homes Customer Care and Warranty Manual will provide you with valuable information concerning your new home. It will list the major components of your new home, describe the warranty relating to each component, and what specific items are warranted. Also, specific issues relating to maintenance and natural occurrences will be addressed designating individual responsibilities.

You will receive (2) two non-emergency visits as part of your Service and Warranty Maintenance (if needed). Your initial visit will normally occur within the first 45-90 days of closing on your home. The final visit will normally be at the 10-12 month point.

Please take the time to carefully read and understand each section of the manual. Again, this will eliminate any potential misunderstandings that could occur.

The following components will be reviewed in the following sections of this manual:

Grading & Drainage title bar

Grading & Drainage

Grading & Drainage

 

Proper grade for the land around your new home was established by Hamlet Homes and certified by the local building department and other appropriate government agencies. If you change the grade improperly it may cause drainage that could result in damage to personal and adjacent properties and void your warranty.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to grading and drainage, for one year after closing:

  • Any settlement in excess of 4" around the perimeter of the foundation will be filled one time during the first year after closing.
  • Low areas in swales ( an area of land where surface water is directed ) occurring due to improper grading or settlement will be re-established
  • Water shall not pond or stand in any part of the property for more than 48 hours. If this occurs, the area will be filled and the proper drainage re-established

Note: Hamlet Homes will not repair any grading or drainage issue caused by the alteration of the homeowner(s).

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Landscaping

Landscaping

 

Hamlet Homes is responsible for setting the proper grade and drainage swales according to the grading plan for your property. The landscape package ( sometimes an optional item ) was installed by Hamlet Homes. This package consists of an automatic sprinkler system, trees and shrubs ( based on subdivision specifications ) and sod.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to the landscape package, for one year after closing or installation (whichever occurs last due to weather conditions):

  • Dead or dying sod as a result of a malfunctioning or unadjusted sprinkler system. A decision will be made to replace sod or make the proper adjustments to the sprinkler system.
  • Dead or dying trees and/or shrubs which occurs naturally
  • A properly functioning sprinkler system which includes full even coverage of the landscaped areas.

Note: Hamlet Homes is not responsible for the care and maintenance of the lawn and sprinklers once established. The homeowner must monitor the weather conditions and water and fertilize as necessary for a healthy lawn. Winterization of the sprinkler system is the responsibility of the homeowner. Damaged sprinkler heads are the responsibility of the homeowner once the system is verified to be functional and adjusted properly. If you purchased your home in a subdivision with an HOA, the HOA will assume responsibility for the landscape package with the above specified warranties. Please refer to the HOA documents pertaining to your subdivision for specific maintenance and responsibilities.

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Concrete

Concrete

 

Interior Concrete flat work and foundation is warranted to be free of defects in material and workmanship for one year after closing. For either Interior or Exterior concrete, builder is not responsible for deterioration caused by salt, chemicals, mechanical implements and other factors beyond its control.

WARRANTY COVERAGE

Hamlet Homes will warrant the following items as they pertain to Concrete to be free of defects in material and workmanship for the period of one year after closing:

  • Cracks in basement floors in excess of 3/16 inch width or ¼ inch in vertical displacement.
  • Cracks in foundation walls in excess of 1/8 inch width.
  • Cracks in garage slabs in excess of ¼ inch width or ¼ inch in vertical displacement.
  • Concrete floors designed for finished living space with pits, depressions or areas of unevenness exceeding ¼ inch in 32 inches.
  • Cracks in slab on grade floors with finished floor covering. If the crack is visible through the finished floor, Hamlet Homes will repair the crack and repair/replace the floor covering.
  • Settlement of concrete stoops, steps or garage floors in excess of 1 inch.
  • Standing water on concrete stoops or porches

Note: During the curing stages of concrete, cracks will develop naturally due to the amount of water used and the existing weather conditions at the time of installation. These are called shrinkage cracks and are to be expected. Also, Seller and or Hamlet Homes is not responsible for the pitting, scaling or spalling to a concrete surface from de-icing agents of any kind. Use only sand or cat litter for traction. Heavy vehicles such as moving vans will cause irreparable damage to your concrete and will not be warranted.

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Carpentry & Woodwork

Carpentry & Woodwork

 

Your Home is warranted to be free of defects in material and workmanship for one year.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to the carpentry (interior and exterior) and wood work (interior and exterior), of your home, to be free of defects in material and workmanship for the period of one year after closing:

  • Floor squeaks resulting from improper nailing of sub-floor
  • Uneven wood floors in excess of ¼ inch ridge or depression within a 32 inch measurement parallel to the floor joists
  • All interior and exterior walls with bowing in excess of ¼ inch within a 32 inch horizontal or vertical measurement
  • Deflections exceeding the material specifications and local building code requirements
  • Open joints in exterior trim or between exterior trim elements, including siding and masonry in excess of 3/16 inch
  • Joints in interior trim in excess of 1/8 inch
  • All interior and exterior walls which are not plumb in excess of ½ inch in an 8 vertical measurement

Note: Hamlet Homes will return one time during the first year of ownership to repair any open joint in either the interior or exterior trim. All wood is affected by temperature and humidity, which causes the material to expand and contract. This is an unavoidable occurrence.

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Damp-Proofing

Damp-Proofing

 

The exterior of your concrete foundation walls has been coated with a sprayed on damproofing material at locations where living areas ( finished and unfinished ) are below finished grade.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Damproofing to be free of defects in material and workmanship for the period of one year after closing:

  • Water seeping through the concrete wall below established grade level

Note: Dampness may be present on the inside of the concrete foundation wall after excessive watering or a severe storm. This is to be expected. Please maintain the proper grade around the perimeter of your home to reduce the probability of this occurrence. See Grading and Drainage.

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Roof System

Roof System

 

The roof system of your home consists of asphalt shingles, ice and water shield, drip edge, felt paper, and vents for proper attic ventilation. This entire system is warranted to be free of defects in material and workmanship for one year after closing. The manufacturer also offers an extended warranty on their products – please refer to the manufacturer's information you receive at pre-closing.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to the roof system for one year after closing:

  • Leaks caused by improper installation or faulty material
  • Shingle blow offs caused by wind gusts up to 60 mph.

The roof system of your home consists of asphalt shingles, ice and water shield, drip edge, felt paper, and vents for proper attic ventilation. This entire system is warranted to be free of defects in material and workmanship for one year after closing. The manufacturer also offers an extended warranty on their products – please refer to the manufacturer's information you receive at pre-closing.

Note: During cold weather months, an occurrence called "ice-damming" may result from frequent freeze thaw cycles accompanied by snowfall. The homeowner must prevent this from happening by keeping the gutters and downspouts from freezing and the eaves free of ice and snow build up. Heat cables can prevent this from occurring. Hamlet Homes is not responsible for roof leaks occurring from ice dams.

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Vinyl Siding

Vinyl Siding

 

Vinyl siding and aluminum trim has been installed on the exterior perimeter of your home. This material, along with the pre-colored shutters and window and door pediments will remain virtually maintenance free.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Vinyl Siding to be free of defects in material and workmanship for one year after closing:

  • Leaks caused by poor installation and/or faulty material
  • Siding that becomes loose due to poor installation and/or wind gusts up to 50 mph
  • Shutters that become loose due to poor installation and/or wind gusts up to 50 mph
  • Window and door pediments that become loose due to poor installation and/or wind gusts up to 50 mph

Note: Vinyl Siding is durable. However, it will dent on the edges if struck. Also, it is more susceptible to cracking in cold weather. Care should be taken not to store heavy items against the siding to eliminate these potential situations.

Vinyl siding and aluminum trim has been installed on the exterior perimeter of your home. This material, along with the pre-colored shutters and window and door pediments will remain virtually maintenance free.

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Rain Gutters & Downspouts

Rain Gutters & Downspouts

 

The gutters and downspouts on your home are designed to take the rain and snow melt from your roof and distribute it away from the foundation.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Gutters and Downspouts to be free of defects in material and workmanship for one year after closing:

  • Gutters and/or Downspouts that become loose from poor installation or wind gusts up to 50 mph
  • Gutters that develop leaks at seams or corners
  • Gutters that hold water due to a "level" installation

Note: Hamlet Homes is not responsible for gutters and downspouts that become loose and pull away from home due to ice and snow build up. Also, the homeowner is responsible to maintain downspouts to ensure the rain and snow melt runoff is directed away from the foundation. Homeowner is responsible for keeping the gutters and downspouts free of leaves and debris.

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Masonry & Stucco

Masonry & Stucco

 

The masonry and stucco work (optional or standard items based on subdivision specifications) has been installed on your home giving it an attractive and low maintenance facade.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Masonry and Stucco to be free of defects in material and workmanship for the period of one year after closing:

  • Cracks in the mortar joints in excess of 1/8 inch
  • Cracks in the stucco finish in excess of 1/8 inch

Note: Seller and or Hamlet Homes is not responsible for the color variations that may occur when repairing cracks in either stucco or masonry mortar joints.

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Windows

Windows

 

The Windows and Sliding Glass Doors in your home are made of vinyl frames with double pane glass. The windows are either single-hung or sliding windows. Each sliding window has one panel that is active and one panel that is stationary that slide horizontally. Each single-hung window has two tension rods consisting of a cord and spring system to help open the window vertically. The sliding glass door consists of two panels, one active and one stationary. All windows and sliding doors come with screens. This set up will give you years of use with little maintenance.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Windows and Sliding Glass Doors to be free of defects in material and workmanship for one year after closing:

  • Condensation between the glass panes
  • Malfunctioning tension rods
  • Adjustments to locking mechanisms on windows and sliding door
  • Minor adjustments to restore proper working order on windows and doors
  • Broken glass caused by settlement ONLY

Note: It is normal to experience condensation on the inside glass and frame of the window and/or sliding door based on the inside vs. outside temperatures. The homeowner must identify this situation and prevent damage to the window sills and floor coverings. Also, the window and slider tracks must remain clean to prevent damage to tension rods and sliding door wheels.

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Doors

Doors

 

Exterior:

The exterior doors in your home are made up of two layers of either metal or fiberglass with a foam insulation between. The frame of the door is made up of wood jambs and head with an adjustable oak threshold on the bottom. Also, the sides and top of the jambs of the frame have vinyl weather stripping pre-installed to keep the air and elements out when the door is closed. All doors are equipped with dead bolts, standard keylock and rubber sweep pre-installed on the bottom to prevent air infiltration.

Interior:

The interior doors of your home are made up of two layers of a masonite material with solid wood backing in specified areas of the door to strengthen the unit during operation. Between the layers of masonite is a wood bi-product to act as a filler. The jambs of the door are made up of wood with three hinges.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Exterior and Interior Doors to be free of defects in material and workmanship for a period of one year after closing:

  • Adjustment of door and/or frame as a result of settlement
  • Adjustment of exterior door to resist air infiltration.

Note: The routine adjustment of the oak threshold is the responsibility of the homeowner. The exterior doors will expand and contract with changes in the weather and humidity resulting in the door needing minor adjustments. The four screw heads located in the oak threshold can be turned either clockwise or counterclockwise moving the threshold in the appropriate direction. The ideal situation is to have the rubber sweep on the door rub the threshold but not to the point of tearing the sweep.

The interior doors are also susceptible to temperature changes and humidity similar to that of the exterior units. Swamp coolers put an excessive amount of moisture in the air which is absorbed by the wood in your home including the doors. It is very common for the interior doors, especially those located near the swamp cooler outlet register, to swell and not operate properly. Also, the gas heat typically will dry out the wood in your home including the doors. The doors in turn will shrink and need minor adjustments. Seller and or Hamlet Homes is not responsible for these adjustments caused by excessive moisture or heat from the homes HVAC system.

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Garage Doors

Garage Doors

 

The garage door(s) on your home have been installed by a professional door installation company. Any adjustments to the door or springs must be done by a professional installer. The springs which enable the door to operate are under extreme tension and can be hazardous to a novice attempting an adjustment.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to garage doors to be free of defects in material and workmanship for one year after closing:

  • Proper operation of garage door(s)

Note: The garage door when closed does not seal against the elements like that of the other doors in your home, and may show some light around the perimeter. It is not uncommon to have rain and snow enter these areas during inclement weather. Also, if the homeowner chooses to have an automatic door opener installed by a contractor other than Hamlet Homes, Seller and or Hamlet Homes will not warrant the operation of the door from that point to the expiration of the warranty.

Painting title bar

Painting

Painting

 

Interior

The interior of your home has been painted with two coats of an interior latex paint. The first coat of paint is called the prime coat. This seals the drywall for the second coat which is called the finish coat. All walls and trim are painted the same color. The paint which is used will withstand a light washing with soap and water.

Exterior

The exterior wood trim work around the front doors and windows (if applicable) of your home have been painted with two coats of an exterior grade paint, a prime coat which seals the raw wood and a finish coat. The exterior grade paint used is manufactured to resist normal weather conditions. The exterior doors on your home also have two coats of a pre-selected color, the same method as the other paint processes of your home.

WARRANTY COVERAGE

The following items are under warranty, as they pertain to Paint ( interior and exterior ) to be free of defects in material and workmanship for one year after closing:

  • Touch up paint that is required after other warranted repairs and/or adjustments
  • Sufficient coverage of walls, ceilings and trim surfaces where specified.
  • Peeling paint on exterior trim

Note: Seller and or Hamlet Homes is not responsible for slight color variations in either the interior or exterior paint upon completion of other related warranted corrections. All paints will fade with time, especially the exterior due to existing weather conditions. Also, Hamlet Homes is not responsible for any touch up of custom colors the homeowner applies on areas where warranted work may be necessary.

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