Hamlet Homes is part of the growing Hamlet companies group providing Utah families quality, value priced homes in attractively designed neighborhoods.
Idaho Falls Sales Representative Assistant/Trainee
Idaho Falls Sales Assistant/Trainee: Hamlet Homes is seeking a fun, outgoing and motivated individual that is eager to learn and grow as a Hamlet Sales Assistant/Trainee for our Idaho Communities located in the Idaho Falls Area. If you are the perfect person for this position, you will be disciplined, prompt and detail oriented and ideally would already have your Idaho Real Estate License. You would like free drinks and coffee (which is very important) and occasional free food (which always happens on the day you’re starting a diet). But more importantly, you would want to be a part of a company that is growing, innovating and likes to think different. In addition to creating interest in our amazing Hamlet Homes Communities and Homes, you will project Hamlet Homes’ brand, values, and culture to all whom you meet, especially prospective homebuyers. You will also need to fulfill additional roles like: Marriage Counseling, Negotiator, Mathematician, Economist, Consoler, Mediator and our favorite, Therapist. We are looking for the right person to add to our already GREAT (and crazy) Sales Team. We pride ourselves on our people being set up for success when we throw you out in the field, so the “trainee” part of this will last as long as it takes for you to be ready. During the training period you will get familiar with the basic understanding of our communities, products and homesites available in the communities in which you might work. You will also want to learn the “Hamlet Way” which includes providing a GREAT customer experience to all our homebuyers, maintaining our model homes and sales centers, and following the Hamlet Policy & Procedures – which are way better than any other company, just sayin’! Some of the tasks you will perform include properly opening and closing our model homes and sales centers, so you should know how to lock and unlock a door. You must also ensure the model homes and sales centers are presentable, (which may include some trash pickup and emptying garbage’s – none of us are above that!), requesting community flyers, assisting our Sales Representatives, answering phone calls and emails from prospective homebuyers, and more of the details below. But the most important, you will need to work on Sundays (but believe us, you will want to, cause lots of people look at homes on Sundays – yes, even in Idaho!). Hamlet Homes wants to make buying a new home very convenient for all our potential homebuyers and that means, being open every single day, to accommodate busy schedules. So, if this is a problem, you probably should not apply. Sorry, not sorry. And, of course, you will want to work at an award-winning company, most recently awarded one of the Best Companies to Work for, that knows how to work hard and play hard (there might be some rock concerts, ping-pong & nerf gun fights in your future). Things we need from this person: Someone that can/will: • Maintain a professional appearance in dress and grooming standards. Take a shower, people. • Take-in and put-out brochure box daily, keeping box filled with at least (5) brochure packets each time. This is really not that hard. • Open and close the Sales Center and Models each day by turning off/on alarms, turning on/off all lights, straightening décor items, unlocking/locking as necessary all windows and doors, and ensuring that the home is presentable. Just like you would your own home. • To ensure the Sales Center and Models are presentable, perform minor maintenance as needed to include but no limited to: spot cleaning mud on floors, emptying garbage receptacles, replacing burnt light bulbs, snow removal, etc. You can do it, you know you can! • Maintain a supply of extra brochure packets, approximately 25 at all times. Marketing is here for you. • Answer phone calls professionally, keeping good record of who called and any action items necessary. • Check all messages including voice mail, faxes, and e-mails. Respond to each appropriately by explaining when the Sales Representative will be able to return their call. Maintain good record of messages and conversations (Journal) held with all individuals. • Complete necessary reports and forms as required by Sales Manager, such as, Timecards, Bonus Reports (if applicable), Vacation/Sick Leave Forms, etc. We do give you time off around here, in fact, it’s encouraged. • Complete all checklists and journals as required by Sales Representative. • File or maintain filing systems for contracts, addenda, customer data base, customer contact, flyers, spec information, etc. • Meet and greet guests (customers, Realtors, and visitors) to the Sales Center. Register all guests per Hamlet’s Policies and Procedures. • Adhere to Hamlet’s Policy regarding unlicensed personal assistants. • Make unsolicited appointments for the Sales Representative. • Keep the Sales Representative informed as to what supplies are needed. • Work with Sales Representative to complete the weekly checklist. • If you got this far, than we might really like you, because you were interested enough to keep reading. So call us! DIMENSIONS For a person to be successful in the Sales Assistant position, the following job position dimensions are necessary. IN - Initiative WS - Work Standards JU - Judgment CSO - Customer Service Orientation IN - Integrity SA - Sales Ability/Persuasiveness EN - Energy OTHER ATTRIBUTES Organized Computer Literate Dependable and Flexible Trainable Ability to Work Alone Neat/Professional Dress Unlicensed Personal Assistants Unable to Provide Real Estate-Related Services Many of the top-producing Utah real estate agents are now using personal assistants in many capacities. Depending on whether the assistant is licensed or unlicensed, problems can easily arise if all the parties don’t have a clear understanding of their limitations in this type of situation. Personal assistants can be licensed or unlicensed, and their status has a direct bearing on the services they can provide. Unlicensed person assistants can provide clerical support services, such as filling, taking messages, running errands and scheduling appointments. But they cannot provide specific property-related information and services. For example, if an unlicensed personal assistant is helping staff an open house (always with a licensed real estate agent), other than greeting people and handing out preprinted sales materials, the assistant’s activities are restricted. The unlicensed assistant is unable to discuss the property with a prospective buyer in any other way. For instance, an unlicensed personal assistant is not allowed to tell the buyer anything specific about the property, such as improvements to the property, financing, etc. But in the same scenario, a licensed personal assistant can staff an open house either alone or with the licensee whom he/she assists. The personal assistant can discuss the property with a prospective buyer and answer any questions that may arise. In addition, a licensed personal assistant can help in all real estate related matters, such as making the necessary arrangements for an addendum to a contract to be executed. If the unlicensed personal assistant is hired directly by the agent, he/she must be paid by the agent and, as an employee of the agent, will receive a W-2 form at the end of the year. Also, the assistant cannot be paid in conjunction with the success or failure of any real estate transaction. The assistant must receive a predetermined salary separate and apart from any real estate transaction. Even though a licensed personal assistant is providing real estate-related assistance to only one specific sales agent, he/she must become affiliated as a licensee with the principal broker. The reason for this is the fact that the assistant is providing services for which a real estate license is required. He/she, therefore, needs to be affiliated with a principal broker. The licensed personal assistant is paid by the principal broker and can be paid either by salary or in conjunction with the closing of a real estate transaction. Even if the personal assistant is an independent contractor, any finders’ fees, professional fees, or commission payments must come from the broker. The most important point is to review the services the personal assistant is providing. If the assistant is providing real estate-related services, then the assistant must be licensed, work in the name of the broker, and receive any commission payments from the broker.