Customer Care & Warranty Manual

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Hamlet Homes Customer Care & Warranty Manual

The following sections of the Hamlet Homes Customer Care and Warranty Manual will provide you with valuable information concerning your new home. It will list the major components of your new home, describe the warranty relating to each component, and what specific items are warranted. Also, specific issues relating to maintenance and natural occurrences will be addressed designating individual responsibilities.

You will receive (2) two non-emergency warranty visits as part of your Warranty & Service Maintenance (if needed). Your initial warranty visit will normally occur within the first 45-90 days of closing on your home. The final warranty visit will normally be at the 10-12 month point.

Please take the time to carefully read and understand each section of the manual. Again, this will eliminate any potential misunderstandings that could occur.

The following components will be reviewed in the following sections of this manual:

Grading & Drainage title bar

Grading & Drainage

Grading & Drainage

Proper grade for the land around your new home was established by Hamlet Homes and certified by the local building department and other appropriate government agencies. If you change the grade improperly it may cause drainage that could result in damage to personal and adjacent properties and void your warranty.

Warranty Coverage

The following items are under warranty, as they pertain to grading and drainage, for one year after closing:

Any settlement in excess of 4″ around the perimeter of the foundation will be filled one time during the first year after closing.
Low areas in swales ( an area of land where surface water is directed ) occurring due to improper grading or settlement will be re-established
Water shall not pond or stand in any part of the property for more than 48 hours. If this occurs, the area will be filled and the proper drainage re-established

Note: Hamlet Homes will not repair any grading or drainage issue caused by the alteration of the homeowner(s).

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Landscaping title bar

Landscaping

Landscaping

Hamlet Homes is responsible for setting the proper grade and drainage swales according to the grading plan for your property. The landscape package ( sometimes an optional item ) was installed by Hamlet Homes. This package consists of an automatic sprinkler system, trees and shrubs ( based on subdivision specifications ) and sod.

Warranty Coverage

The following items are under warranty, as they pertain to the landscape package, for one year after closing or installation (whichever occurs last due to weather conditions):

Dead or dying sod as a result of a malfunctioning or unadjusted sprinkler system. A decision will be made to replace sod or make the proper adjustments to the sprinkler system.
Dead or dying trees and/or shrubs which occurs naturally
A properly functioning sprinkler system which includes full even coverage of the landscaped areas.

Note: Hamlet Homes is not responsible for the care and maintenance of the lawn and sprinklers once established. The homeowner must monitor the weather conditions and water and fertilize as necessary for a healthy lawn. Winterization of the sprinkler system is the responsibility of the homeowner. Damaged sprinkler heads are the responsibility of the homeowner once the system is verified to be functional and adjusted properly. If you purchased your home in a subdivision with an HOA, the HOA will assume responsibility for the landscape package with the above specified warranties. Please refer to the HOA documents pertaining to your subdivision for specific maintenance and responsibilities.

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Concrete title bar

Concrete

Concrete

Interior Concrete flat work and foundation is warranted to be free of defects in material and workmanship for one year after closing. For either Interior or Exterior concrete, builder is not responsible for deterioration caused by salt, chemicals, mechanical implements and other factors beyond its control.

Warranty Coverage

Hamlet Homes will warrant the following items as they pertain to Concrete to be free of defects in material and workmanship for the period of one year after closing:

Cracks in basement floors in excess of 3/16 inch width or ¼ inch in vertical displacement.
Cracks in foundation walls in excess of 1/8 inch width.
Cracks in garage slabs in excess of ¼ inch width or ¼ inch in vertical displacement.
Concrete floors designed for finished living space with pits, depressions or areas of unevenness exceeding ¼ inch in 32 inches.
Cracks in slab on grade floors with finished floor covering. If the crack is visible through the finished floor, Hamlet Homes will repair the crack and repair/replace the floor covering.
Settlement of concrete stoops, steps or garage floors in excess of 1 inch.
Standing water on concrete stoops or porches

Note: During the curing stages of concrete, cracks will develop naturally due to the amount of water used and the existing weather conditions at the time of installation. These are called shrinkage cracks and are to be expected. Also, Seller and or Hamlet Homes is not responsible for the pitting, scaling or spalling to a concrete surface from de-icing agents of any kind. Use only sand or cat litter for traction. Heavy vehicles such as moving vans will cause irreparable damage to your concrete and will not be warranted.

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Carpentry & Woodwork title bar

Carpentry & Woodwork

Carpentry & Woodwork

Your Home is warranted to be free of defects in material and workmanship for one year.

Warranty Coverage

The following items are under warranty, as they pertain to the carpentry (interior and exterior) and wood work (interior and exterior), of your home, to be free of defects in material and workmanship for the period of one year after closing:

Floor squeaks resulting from improper nailing of sub-floor
Uneven wood floors in excess of ¼ inch ridge or depression within a 32 inch measurement parallel to the floor joists
All interior and exterior walls with bowing in excess of ¼ inch within a 32 inch horizontal or vertical measurement
Deflections exceeding the material specifications and local building code requirements
Open joints in exterior trim or between exterior trim elements, including siding and masonry in excess of 3/16 inch
Joints in interior trim in excess of 1/8 inch
All interior and exterior walls which are not plumb in excess of ½ inch in an 8 vertical measurement

Note: Hamlet Homes will return one time during the first year of ownership to repair any open joint in either the interior or exterior trim. All wood is affected by temperature and humidity, which causes the material to expand and contract. This is an unavoidable occurrence.

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Damp-Proofing title bar

Damp-Proofing

Damp-Proofing

The exterior of your concrete foundation walls has been coated with a sprayed on damproofing material at locations where living areas ( finished and unfinished ) are below finished grade.

Warranty Coverage

The following items are under warranty, as they pertain to Damproofing to be free of defects in material and workmanship for the period of one year after closing:

Water seeping through the concrete wall below established grade level

Note: Dampness may be present on the inside of the concrete foundation wall after excessive watering or a severe storm. This is to be expected. Please maintain the proper grade around the perimeter of your home to reduce the probability of this occurrence. See Grading and Drainage.

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Roof System title bar

Roof System

Roof System

The roof system of your home consists of asphalt shingles, ice and water shield, drip edge, felt paper, and vents for proper attic ventilation. This entire system is warranted to be free of defects in material and workmanship for one year after closing. The manufacturer also offers an extended warranty on their products – please refer to the manufacturer’s information you receive at pre-closing.

Warranty Coverage

The following items are under warranty, as they pertain to the roof system for one year after closing:

Leaks caused by improper installation or faulty material
Shingle blow offs caused by wind gusts up to 60 mph.

The roof system of your home consists of asphalt shingles, ice and water shield, drip edge, felt paper, and vents for proper attic ventilation. This entire system is warranted to be free of defects in material and workmanship for one year after closing. The manufacturer also offers an extended warranty on their products – please refer to the manufacturer’s information you receive at pre-closing.

Note: During cold weather months, an occurrence called “ice-damming” may result from frequent freeze thaw cycles accompanied by snowfall. The homeowner must prevent this from happening by keeping the gutters and downspouts from freezing and the eaves free of ice and snow build up. Heat cables can prevent this from occurring. Hamlet Homes is not responsible for roof leaks occurring from ice dams.

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Vinyl Siding title bar

Vinyl Siding

Vinyl Siding

Vinyl siding and aluminum trim has been installed on the exterior perimeter of your home. This material, along with the pre-colored shutters and window and door pediments will remain virtually maintenance free.

Warranty Coverage

The following items are under warranty, as they pertain to Vinyl Siding to be free of defects in material and workmanship for one year after closing:

Leaks caused by poor installation and/or faulty material
Siding that becomes loose due to poor installation and/or wind gusts up to 50 mph
Shutters that become loose due to poor installation and/or wind gusts up to 50 mph
Window and door pediments that become loose due to poor installation and/or wind gusts up to 50 mph

Note: Vinyl Siding is durable. However, it will dent on the edges if struck. Also, it is more susceptible to cracking in cold weather. Care should be taken not to store heavy items against the siding to eliminate these potential situations.

Vinyl siding and aluminum trim has been installed on the exterior perimeter of your home. This material, along with the pre-colored shutters and window and door pediments will remain virtually maintenance free.

 

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Rain Gutters & Downspouts title bar

Rain Gutters & Downspouts

Rain Gutters & Downspouts

The gutters and downspouts on your home are designed to take the rain and snow melt from your roof and distribute it away from the foundation.

Warranty Coverage

The following items are under warranty, as they pertain to Gutters and Downspouts to be free of defects in material and workmanship for one year after closing:

Gutters and/or Downspouts that become loose from poor installation or wind gusts up to 50 mph
Gutters that develop leaks at seams or corners
Gutters that hold water due to a “level” installation

Note: Hamlet Homes is not responsible for gutters and downspouts that become loose and pull away from home due to ice and snow build up. Also, the homeowner is responsible to maintain downspouts to ensure the rain and snow melt runoff is directed away from the foundation. Homeowner is responsible for keeping the gutters and downspouts free of leaves and debris.

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Masonry & Stucco title bar

Masonry & Stucco

Masonry & Stucco

The masonry and stucco work (optional or standard items based on subdivision specifications) has been installed on your home giving it an attractive and low maintenance facade.

Warranty Coverage

The following items are under warranty, as they pertain to Masonry and Stucco to be free of defects in material and workmanship for the period of one year after closing:

Cracks in the mortar joints in excess of 1/8 inch
Cracks in the stucco finish in excess of 1/8 inch

Note: Seller and or Hamlet Homes is not responsible for the color variations that may occur when repairing cracks in either stucco or masonry mortar joints.

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Windows title bar

Windows

Windows

The Windows and Sliding Glass Doors in your home are made of vinyl frames with double pane glass. The windows are either single-hung or sliding windows. Each sliding window has one panel that is active and one panel that is stationary that slide horizontally. Each single-hung window has two tension rods consisting of a cord and spring system to help open the window vertically. The sliding glass door consists of two panels, one active and one stationary. All windows and sliding doors come with screens. This set up will give you years of use with little maintenance.

Warranty Coverage

The following items are under warranty, as they pertain to Windows and Sliding Glass Doors to be free of defects in material and workmanship for one year after closing:

Condensation between the glass panes
Malfunctioning tension rods
Adjustments to locking mechanisms on windows and sliding door
Minor adjustments to restore proper working order on windows and doors
Broken glass caused by settlement ONLY

Note: It is normal to experience condensation on the inside glass and frame of the window and/or sliding door based on the inside vs. outside temperatures. The homeowner must identify this situation and prevent damage to the window sills and floor coverings. Also, the window and slider tracks must remain clean to prevent damage to tension rods and sliding door wheels.

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Doors title bar

Doors

Doors

Exterior:

The exterior doors in your home are made up of two layers of either metal or fiberglass with a foam insulation between. The frame of the door is made up of wood jambs and head with an adjustable oak threshold on the bottom. Also, the sides and top of the jambs of the frame have vinyl weather stripping pre-installed to keep the air and elements out when the door is closed. All doors are equipped with dead bolts, standard keylock and rubber sweep pre-installed on the bottom to prevent air infiltration.

Interior:

The interior doors of your home are made up of two layers of a masonite material with solid wood backing in specified areas of the door to strengthen the unit during operation. Between the layers of masonite is a wood bi-product to act as a filler. The jambs of the door are made up of wood with three hinges.

Warranty Coverage

The following items are under warranty, as they pertain to Exterior and Interior Doors to be free of defects in material and workmanship for a period of one year after closing:

Adjustment of door and/or frame as a result of settlement
Adjustment of exterior door to resist air infiltration.

Note: The routine adjustment of the oak threshold is the responsibility of the homeowner. The exterior doors will expand and contract with changes in the weather and humidity resulting in the door needing minor adjustments. The four screw heads located in the oak threshold can be turned either clockwise or counterclockwise moving the threshold in the appropriate direction. The ideal situation is to have the rubber sweep on the door rub the threshold but not to the point of tearing the sweep.

The interior doors are also susceptible to temperature changes and humidity similar to that of the exterior units. Swamp coolers put an excessive amount of moisture in the air which is absorbed by the wood in your home including the doors. It is very common for the interior doors, especially those located near the swamp cooler outlet register, to swell and not operate properly. Also, the gas heat typically will dry out the wood in your home including the doors. The doors in turn will shrink and need minor adjustments. Seller and or Hamlet Homes is not responsible for these adjustments caused by excessive moisture or heat from the homes HVAC system.

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Garage Doors title bar

Garage Doors

Garage Doors

The garage door(s) on your home have been installed by a professional door installation company. Any adjustments to the door or springs must be done by a professional installer. The springs which enable the door to operate are under extreme tension and can be hazardous to a novice attempting an adjustment.

Warranty Coverage

The following items are under warranty, as they pertain to garage doors to be free of defects in material and workmanship for one year after closing:

Proper operation of garage door(s)

Note: The garage door when closed does not seal against the elements like that of the other doors in your home, and may show some light around the perimeter. It is not uncommon to have rain and snow enter these areas during inclement weather. Also, if the homeowner chooses to have an automatic door opener installed by a contractor other than Hamlet Homes, Seller and or Hamlet Homes will not warrant the operation of the door from that point to the expiration of the warranty.

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Painting title bar

Painting

Painting

Interior

The interior of your home has been painted with two coats of an interior latex paint. The first coat of paint is called the prime coat. This seals the drywall for the second coat which is called the finish coat. All walls and trim are painted the same color. The paint which is used will withstand a light washing with soap and water.

Exterior

The exterior wood trim work around the front doors and windows (if applicable) of your home have been painted with two coats of an exterior grade paint, a prime coat which seals the raw wood and a finish coat. The exterior grade paint used is manufactured to resist normal weather conditions. The exterior doors on your home also have two coats of a pre-selected color, the same method as the other paint processes of your home.

Warranty Coverage

The following items are under warranty, as they pertain to Paint ( interior and exterior ) to be free of defects in material and workmanship for one year after closing:

Touch up paint that is required after other warranted repairs and/or adjustments
Sufficient coverage of walls, ceilings and trim surfaces where specified.
Peeling paint on exterior trim

Note: Seller and or Hamlet Homes is not responsible for slight color variations in either the interior or exterior paint upon completion of other related warranted corrections. All paints will fade with time, especially the exterior due to existing weather conditions. Also, Hamlet Homes is not responsible for any touch up of custom colors the homeowner applies on areas where warranted work may be necessary.

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Caulking title bar

Caulking

Caulking

All of the interior and exterior woodwork miter joints have been caulked with a latex caulk in preparation for the paint process to occur. Also, any exterior penetration and/or area that is susceptible to either air or water infiltration have been caulked with a silicone type caulking. Wet areas around tubs, showers, and sinks have been sealed with a tub and tile caulk.

Warranty Coverage

The following items are under warranty, as they pertain to Caulking to be free of defects in material and workmanship for one year after closing:

Leaks in exterior walls due to inadequate caulking

Note: Your home will always be subject to expansion and contraction due to changes in temperature and humidity. Dissimilar materials also expand and contract at different rates. This results in the separation between materials, particularly dissimilar ones. This is unavoidable and most noticeable during the first year of ownership, but may continue beyond that time. Examples of this will be at the intersection of the countertops and wall surface and the at the intersection of the wood trim and drywall. Although alarming to the homeowner, this is a natural occurrence. The homeowner must recognize these situations and incorporate them into their normal home maintenance program.

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Drywall title bar

Drywall

Drywall

The interior walls and ceiling of your home have been constructed of gypsum wallboard (drywall). Slight imperfections will be present such as shrinkage, settlement cracks, nailpops and seam lines. These appear during the drying and settling process of your home. This is a normal and natural occurrence.

Warranty Coverage

The following items are under warranty, as they pertain to Drywall to be free of defects in material and workmanship for the period of one year after closing:

Repair and/or correction of nail pops, blisters in the tape, excess compound in corners, cracked corner beads, settlement cracks and trowel marks

Note: Your home will continue to expand and contract throughout the first year of ownership and beyond. Due to this continued movement, The Trade Contractor will return to repair the settlement related items one time throughout the first year of ownership. Any of these repairs that are completed will be re-painted to match as closely as possible. Please retain the touch up paint that is given to you at the homeowner orientation. This paint is the same paint that was used in your home. Seller and or Hamlet Homes will not be responsible for the color variation because of original paint fade and household dust. Also, it is recommended not to wallpaper during the first year of ownership. Let your home go through a full season of heating and cooling to try to eliminate as much settlement as possible.

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Cabinets title bar

Cabinets

Cabinets

Your home has been designed with fine quality kitchen and bath cabinets. They are built with solid oak or maple doors, front styles and drawer fronts. The sides and rear are made of pressed particle board with oak or maple veneer on the finished edges. The shelves are adjustable with a layer of melamine acrylic coated durafoil which eliminates the need for shelf paper.

Warranty Coverage

The following items are under warranty, as they pertain to Cabinets to be free of defects in material and workmanship for the period of one year after closing:

Cabinets which become loose due to settlement
Cabinet doors and/or drawers which are not adjusted properly at time of installation
Doors that are warped in excess of ¼ inch measured from face frame to point of furthermost warpage with door or drawer in the closed position.

Note: The irregular pattern and colors of the wood grain of your cabinets occurs naturally. Seller and or Hamlet Homes and the cabinet manufacturer can not control this process therefore it cannot be warranted. Also, your cabinets should be cleaned and polished on a periodic basis with approved fine furniture cleaning products. This maintenance will preserve the finish of the wood and keep their natural beauty for years to come. Seller and or Hamlet Homes will not warrant the finish on your cabinets which show damage from improper use of water or detergents and neglect and/or abuse.

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Countertops title bar

Granite Countertops

Countertops

The countertops in your home may be made with a natural granite stone. This material, while very durable, is not damage proof. The stone is scratch resistant and has been sealed to be stain resistant. However, this material is not scratch or stain proof. The granite is a natural stone product and some variations in the product will occur.

Warranty Coverage

The following items are under warranty, as they pertain to granite countertops, to be free of defects in material and workmanship for the period of one year after closing:

Countertops that become loose from the cabinet below not caused by homeowner abuse
Cracks in epoxy joints not caused by homeowner abuse

Note: The granite material on your countertops is durable but will damage. Do not use your countertop as a cutting board. Do not place hot pots or pans on the tops without the use of a hot pad. Do not stand on your countertop to reach high shelves or lights. Any spills should be wiped up immediately to minimize staining of the stone. Any damage caused from these items is not warranted by Seller and or Hamlet Homes.

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Floor Coverings title bar

Floor Coverings

Floor Coverings

Carpet:

The floors in the primary living areas of your home have been covered with professionally installed carpet. All carpet comes from the mill in standard twelve-foot widths. Every effort has been made to limit the number of seams and locate them as unobtrusively as possible. However, seaming is unavoidable. Some grades, brands or colors of carpet may show seams more readily than others, but this is not necessarily a reflection on the quality of carpet you have chosen.

Resilient Flooring:

The resilient flooring you have chosen is a no-wax durable but delicate material. Although easy to clean, it is easy to damage. Sliding the stove or refrigerator into place can easily scuff or tear the floor.

Hardwood Flooring:

The hard wood flooring (optional) will add years of beauty to your home. This floor could either be a field finished or pre-finished product. As with all wood, it will expand and contract relative to the atmospheric conditions present at the time.

Ceramic Tiles:

The ceramic tiles (optional) used in various rooms of your new home provide a durable and decorative covering for the floors. Care must be taken to prevent the grout from staining by sealing it prior to normal foot traffic.

Laminate Flooring:

Laminate flooring (optional) is a very durable and easy to maintain floor. It is similar to the kitchen and bath countertops, however; the laminate is thicker and more resistant to heat and scratching. This type of floor is a true ” floating floor ” which means it is only secured at intersections of dissimilar flooring (i.e. ceramic tile or vinyl). This allows it to expand and contract freely.

Warranty Coverage

The following items are under warranty, as they pertain to Floor Coverings to be free of defects in material and workmanship for the period of one year after closing:

Separation of carpet seams due to faulty installation
Re-stretch or re-secure carpet due to faulty installation
Re-set nail heads that become visible in resilient flooring
Ridges or depressions in the resilient flooring exceeding 1/8 inch
Re-attachment of resilient flooring per manufacturers specifications should it become loose from faulty installation
Seams in resilient flooring exceeding 1/16 inch
Cracks in hardwood flooring exceeding 1/8 inch
Loose ceramic tiles
Cracks in grout of ceramic tiles one time throughout the first year
Re-gluing of laminate flooring which becomes loose due to faulty installation

Note: Carpets must be regularly vacuumed to keep it clean and avoid wearing unevenly in traffic areas. Seller and or Hamlet Homes is not responsible for dye lot differences when performing a warranted repair or replacement. Heavy point loads such as high heel shoes can create indentations and possibly complete penetration through the surface of resilient flooring. Hardwood floors are susceptible to similar damage from high heel shoes. Also, hardwood will absorb moisture very quickly. Any spill or leak should be cleaned up immediately to prevent further damage. The grout of the ceramic tile floor should be sealed. This is the responsibility of the homeowner. Hamlet Homes is not responsible for color differences in grout when performing a warranted repair. The homeowner may experience gaps against cabinets and/or walls with the laminate flooring. This is to be expected due to the natural expansion and contraction of the floor.

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Fireplaces title bar

Fireplaces (if applicable)

Fireplaces

The fireplace in your home is a gas-fired appliance with inoperable doors. It is designed to be decorative yet will generate pleasant comforting heat.

Warranty Coverage

The following items are under warranty, as they pertain to the fireplace to be free of defects in material and workmanship for the period of one year after closing:

Proper functioning of fireplace including negative draft conditions and mechanical failure

Note: The gas fireplace requires little maintenance from the homeowner. Care should be taken when lighting the pilot light as with any gas appliance. Refer to the care and use guide that accompanies the fireplace unit.

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Heating, Ventilation & Air Conditioning title bar

Heating, Ventilation & Air Conditioning

Heating, Ventilation & Air Conditioning

The furnace and air-conditioning system(standard or optional) have been installed by a licensed heating contractor and inspected by the local building official for code compliance. This system will provide you with many years of comfort if given the proper care and maintenance.

Warranty Coverage

The following items are under warranty, as they pertain to Heating, Ventilation and Air-conditioning to be free of defects in material and workmanship for the period of one year after closing:

Adequate heating…produce and maintain inside temperature of 72 degrees F. in the center of each room measured at a height of 5 feet above the floor when the outside ambient temperature is above 11 degrees F.
Adequate cooling… produce and maintain inside temperature of 75 degrees F. in the center of each room measured at a height of 5 feet above the floor when the outside ambient temperature is below 95 degrees F.
Leaking refrigerant lines
Proper blower and ignition system operation
Noisy ductwork caused by improper installation
Loose or separated ductwork
Leak in gas lines

Note: The filter located inside your furnace must be checked and cleaned on a monthly basis for the HVAC system to function properly. Also, the homeowner can adjust the registers to direct more or less air into specific areas. When the furnace begins to operate, you may hear a ticking sound coming from the ductwork. This is a normal condition caused by warm air forcing the cold ductwork to expand. If you chose to have air-conditioning installed with your furnace, the homeowner must make sure the condensation line remains free of dust and debris. This will cause the system to leak and possibly freeze inside the unit. The evaporative cooler and the air-conditioning unit need service on a regular basis. Consult the HVAC contractor for the proper maintenance guidelines.

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Plumbing title bar

Plumbing

Plumbing

 

The plumbing system contains all of the piping and plumbing required for delivery of water, heating of water and the evacuation of waste from the home. The local building department in your city will perform a final inspection on your plumbing system to confirm adherence to code requirements. This system will provide you with many years of trouble free operation if maintained properly.

Warranty Coverage

The following items are under warranty, as they pertain to Plumbing Fixtures to be free of defects in material and workmanship for the period of one year after closing and Plumbing System for two years after closing:

Washer or valve leaks
Defective plumbing fixtures, appliances or trim fittings
Noisy water lines occurring from faulty material and/or workmanship only
Leakage from any pipe
Stopped up sewers, fixtures and drains due to faulty material and/or workmanship only
Frozen pipes due to faulty material and/or workmanship only

Note: During the winter season, all garden hoses must be removed from the exterior hose bib locations. Although these faucets are frost free, the water in the attached hose will freeze and potentially burst inside the valve. Also, if the water pressure is not satisfactory, DO NOT adjust the pressure reducing valve located at the water main. ONLY a licensed plumber can make any adjustments to this valve. It is recommended for the homeowner to familiarize themselves with the locations of the shutoff valves in the event of a leak.

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Electrical title bar

Electrical

Electrical

The electrical system in your home has been installed by a licensed electrician and inspected by the local building official for code compliance. This system includes the meter box located on the exterior of your home, the panel box located in the basement or garage area and all the outlets, switches and light fixtures.

Warranty Coverage

The following items are under warranty, as they pertain to the Electrical Fixtures to be free of defects in material and workmanship for the period of one year after closing:

Failure of wiring to carry the designated electrical current
Constant tripping of circuit breakers
Proper function of outlets, switches or fixtures under normal use
Malfunctioning of GFCI circuits

Note: Always check the breakers in the panel box first when experiencing electrical failure. Also, remember that all outlets located in or near wet areas are on a GFCI circuit. Wet areas include kitchens, bathrooms, garages, basements and exteriors. If one outlet does not operate, simply check the other outlets on that circuit to make sure the GFCI is reset. The smoke detectors are hard wired with a battery backup. When the battery looses its charge, the detector will begin to chirp alerting the homeowner of the need of replacement.

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Appliances title bar

Appliances

Appliances

The appliances in your home include the dishwasher, stove, hood fan, garbage disposal, furnace and water heater. Optional appliances are the refrigerator, microwave, washer and dryer. In order to insure that your appliances give you optimum performance for the years to come, be sure to fully acquaint yourself with the complete safety, use and maintenance instructions before using the appliances.

Warranty Coverage

The following items are under warranty, as they pertain to Appliances to be free of defects in material and workmanship for the period of one year after closing:

The manufacturers warranty will be in effect covering operation under normal use situations

Note: Make sure you fill out the registration card for each appliance to begin the warranty with each manufacturer. This will include the serial number, model number and date of closing. The garbage disposal will not take all food waste. Bones and grease are NOT recommended. Read the manuals for each appliance for proper operation.

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Fire title bar

Fire Separation Wall (if applicable)

Fire

The wall separation your home from the adjacent property is called a Fire Separation Wall. This wall will exist only in a twin home or townhouse situation. The wall consists of two layers of 1″ drywall with metal connection points and wood studs. The sole purpose of the fire separation wall is to provide a 2-hour fire rating. This means that it will take 2 hours to burn through the wall before damaging the adjacent property.

Warranty Coverage

Hamlet Homes will warrant the following items as they pertain to the Fire Separation Wall for one year after closing:

Repair and/or correction of nail pops, blisters in the tape, excess compound in corners, settlement cracks, and trowel marks.

Note: This wall is not sound proof. The air gaps and wall insulation will aid in deadening the sound transmission, but will not prevent it. The amount of sound transmission is affected by location and severity of the source, time of day, relative humidity and current temperature, only to name a few. Also, this wall is an integral part of the construction of your twin or town home. Damage to the wall in the event of a fire, earthquake, alteration of the wall, etc. is not covered.

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Property Corners title bar

Property Corners

Property Corners

Your home site has had the property corners located prior to the start of construction. These were installed to locate your home on the lot per the local municipality requirements. The potential for disturbance of these property corners during construction is great.  It is highly advisable to have your property corners relocated prior to installing a fence on your permanent landscaping.

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