They were great! The communication. I could contact anyone and get an answer within an hour. If I left a voicemail I would get a call within 30 minute.

I recently purchased a new townhome from Hamlet Homes in the Sage Hen Community at Mayflower Mountain, Utah, and overall, we are thrilled with our new home. The craftsmanship is absolutely beautiful, and the people involved throughout the building process were wonderful, responsive, and communicative. A big shout-out to Jordan Person, my salesperson and primary contact throughout the process. Jordan was always quick to answer my questions and was incredibly helpful, even after closing, in connecting me with resources for some of the upgrades and changes I wanted to make to the home. I also have to recognize Jeff Paluzzi, my project manager. After we closed, Jeff addressed every issue that came up in record time. He was on top of everything, extremely responsive, and made sure things were taken care of quickly. I couldn’t have asked for better follow-through. That said, there are some limitations buyers should be aware of, particularly if you are purchasing before construction is complete and customization is important to you. You are able to select flooring, tile, paint colors, cabinetry, countertops, and certain finishes. However, your choices are generally carried throughout the entire house. For example, the cabinetry and countertops you select will be repeated in the kitchen, bathrooms, wet bar, etc. You cannot choose different colors or finishes for different rooms. When I asked whether I could pay for a change order to customize certain areas, the answer was a firm “No.” I ran into a similar issue with the kitchen sink. I chose darker, moodier colors for my kitchen, and my sink choices were an undermount stainless-steel sink, which I didn’t care for, or a white fireclay farmhouse sink. I loved the farmhouse style, but white didn’t work with my design. I discovered that the same manufacturer made the exact same sink in gray, which matched my countertops beautifully and was approximately the same price. I asked if they could simply order the gray version instead and was told no. I even offered to purchase the gray sink myself and let Hamlet keep the white sink for another home, but again the answer was no. I ultimately accepted the white sink and, after closing, paid to have it professionally reglazed in gray. It looks beautiful now, but the cost of reglazing was nearly as much as the sink itself. It seemed like an unnecessary expense that could have been avoided with a little flexibility during construction. The most frustrating issue involved the upgraded black hardware package, which I paid extra for and included faucets, shower heads, and cabinet handles. Because I wanted to use different cabinet handles in certain rooms, I asked that the handles I had already paid for simply not be installed so I could decide where I wanted to use them after closing. I was told that if Hamlet did not install them, I would not be given the handles—even though I had paid for them. When I asked why, I was told that if the handles weren’t installed, the installation team might mistakenly install them anyway. I then offered what seemed like the obvious solution: let me pick up the handles and keep them until after closing. Again, I received a very firm “No.” I eventually had to escalate the matter and write to the COO before receiving a $500 credit for the handles, which I appreciated, although their actual value was greater. None of these issues changed how much we love the finished home. The quality of the construction is beautiful, and the people I dealt with directly—particularly Jordan and Jeff—were outstanding. My advice to prospective buyers is simply to understand what you are buying. Hamlet Homes builds a beautiful product, but the process is not designed for buyers who want significant customization or even relatively small deviations from their standard packages. There is very little flexibility, even when a buyer is willing to pay the additional cost. If you can accept those limitations, as I ultimately did, I think you will be very pleased with the quality of your home. We certainly are.

I love the quality and design of the home. They use all the space really well. 9 Foot ceilings and 8 foot in the basement. I like the textured wall and the molding and the bathrooms with the tile. The fact that they had bathtubs in all bathrooms. Everything is wired for entertainment. It’s hard to find anything i would change.

The home is beautiful and the people are good and easy to work with!

So far the build quality seems good! Everything was on time or early. Since we’ve closed there has been good follow up to see how our home is. Questions and concerns have been promptly and quickly answered or solved! We love our home design! Love not having HOA. Love the size and location of our lot! Price was good. Everyone we worked with was fantastic! Can’t think of any improvements.

Buying a home is a stressful moment and Jordan was there to answer my questions and help me through the process. He was always welcoming when I wanted to tour the property and very knowledgeable about the building process and the overall Mayflower area. I appreciated his honest communication and when there was an issue, he was transparent and got it resolved quickly. I highly recommend him to everyone I talk to about this area.

I feel like the people at Hamlet are open and honest. No home is perfect and no build goes perfectly to plan. But when a mistake is made or a defect is found, this is communicated to the buyer with a plan to resolve it. Other builders are not like this, I’ve heard horror stories from friends in the area dealing with dishonest and unorganized builders. I would buy from Hamlet again.

Gayla was very nice to work with. I would definitely work with her again.

Please thank Isabelle for her expertise and follow through getting me into my new Hamlet Home. The production team were also a delight to work with!

This has been the best experience! I have loved working with Hamlet!

We have had the best experience with Hamlet Homes! This is our first home we’ve purchased and everything has worked out so smoothly and has been such an easy process for us. I love how friendly everyone has been along our journey and how great everyone is about communication in a timely manner and addressing our needs. In addition our home is beautiful and the workmanship is amazing quality!