Welcome To Hamlet Homes Customer Care

We at Hamlet Homes, as the representative for the seller, thank you for choosing our home for you and your family.  Our construction team will strive to present you with a defect-free home at the time of closing that you will enjoy for many years to come.  We realize, however, that with new home construction there will be items that naturally occur and require minor adjustments and corrections. In the event that you should experience these occurrences, Hamlet Homes would like you to know how to get them resolved quickly and efficiently. 

We have provided you with a warranty program through our Trade Contractors. This warranty will meet or exceed the NAHB guidelines for new home construction. NAHB guidelines for cosmetic blemishes states “Any blemishes that are readily visible from a standing position facing the surface at a distance of 6 feet under normal lighting conditions are considered excessive.” It is the homeowner’s responsibility to address all cosmetic blemishes at the time of the homeowner walk through for repairs. Hamlet Homes will not continue to warranty cosmetic blemishes or damages throughout the one-year warranty period including but not limited to scratches, bumps, texture differences, etc. This warranty consists of a one-year limited warranty of all components of your home. This one-year limited warranty is not transferable and will be void upon sale or transfer of ownership. 

In addition to this warranty package, we are providing you with this Customer Care Manual.  This manual contains information on specific components of your home, the occurrences that our Trade Contractors will warrant, and supplemental details on maintenance and homeowner responsibility. Please carefully read through the Customer Care Manual at your convenience to help you better understand the warranty coverage on your home.  


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